Terms & Conditions

01 · ABOUT EFI & CO

Who You Are Buying From

Efi & Co is operated by ECOPHILIA LTD and ECOPHILIA COMPANY LIMITED. Depending on your location, order and transaction, one of these entities may act as the seller. The relevant contracting entity may be identified on your order confirmation, invoice or other transaction record.

The workshop address above is not automatically a returns address. Please contact us before sending any item back so we can provide the correct return instructions.

02 · USING OUR STORE

Using efidiamond.com

By using this website or placing an order, you confirm that you are legally capable of entering into a contract in your jurisdiction, or that you have any consent required by law.

You must not misuse the website, interfere with its security or operation, introduce malicious code, attempt unauthorised access, or use our website, designs or content for unlawful purposes.

We may restrict access, cancel a fraudulent transaction or take other reasonable steps where necessary to protect customers, Efi & Co or the operation of the store.

03 · ORDERS

Placing & Accepting an Order

When you submit an order, you are offering to purchase the selected item subject to these Terms. Receipt of an automated checkout message does not necessarily mean that we are able to fulfil every specification.

We may decline or cancel an order before fulfilment where payment cannot be authorised, a product or diamond is unavailable, there is an obvious pricing or listing error, we suspect fraud, or we cannot reasonably produce the requested specification. If payment has already been taken for an order we cannot fulfil, the affected amount will be refunded.

Changes After Ordering

Contact us as soon as possible if you notice an error. We will try to help, but changes cannot be guaranteed once diamond sourcing, CAD work, sizing, engraving, personalisation, production or shipping preparation has started. Changes may also affect the quotation and completion date.

04 · PRODUCTS & DIAMONDS

What You See & What You Receive

05 · BESPOKE & PERSONALISED JEWELRY

Created Specifically for You

Bespoke, custom-made, engraved, resized, personalised or specially altered jewelry is produced according to the information and approvals you provide.

Reference Images, Artwork & Materials

If you provide photographs, logos, handwriting, artwork, symbols, crests, text or other material, you confirm that you have the right to provide that material and authorise us to use it for your order. You grant Efi & Co permission to reproduce or adapt submitted material only as reasonably needed to quote, design, manufacture, personalise, service or fulfil your order.

06 · RING SIZING

Check Your Ring Size Carefully

Ring size can vary with band width, design, temperature and measurement method. Please confirm the intended size before ordering, especially where a ring will be made or altered specifically for you.

Some ring designs, including certain eternity, pavé, tension-style or highly detailed settings, may have limited resizing options. Resizing may also affect engraving or the position of stones.

07 · PRICING & PAYMENT

Prices, Currency & Payment

Prices are shown in the currency displayed by your Shopify market or selected store currency. Exchange-rate conversion can cause small differences between displayed estimates and the amount ultimately processed by your payment provider.

• Prices may change before an order is placed.
• Available payment methods are displayed at checkout.
• Your bank or card provider may charge conversion, cross-border or other fees that are not charged by Efi & Co.
• We may conduct reasonable payment or fraud checks before fulfilling an order.

Obvious Pricing Errors

We take reasonable care with pricing. If a price is clearly incorrect because of a technical, typographical or system error, we may contact you before fulfilment to explain the issue and offer an appropriate resolution permitted by applicable law.

08 · PRODUCTION & DELIVERY

From Our Workshop to Your Door

Many Efi & Co items are made or prepared to order. The production or handling estimate shown on the product page, quotation or order communication is separate from the carrier's transit time.

09 · TAXES & DUTIES

International Orders

Depending on your destination and checkout arrangement, local VAT, GST, customs duty, brokerage charges or other import costs may apply.

Unless checkout expressly states that applicable duties or taxes are included, you may be responsible for charges imposed by the destination country, customs authority or carrier. Any calculator or estimate on our website is provided for guidance only; final charges are determined by the relevant authority or service provider.

10 · RETURNS & CANCELLATION

If You Change Your Mind

Return eligibility depends on the item, whether it has been made or altered specifically for you, its condition, and the mandatory consumer rights that apply in your country.

Mandatory Consumer Rights

Nothing in these Terms removes rights that cannot legally be excluded. Where UK or other applicable consumer law gives you cancellation, refund, repair, replacement or other statutory rights, those rights continue to apply.

Faulty, Incorrect or Damaged Items

Change-of-mind restrictions do not remove legal rights relating to goods that are faulty, misdescribed, not as ordered, or otherwise fail to meet mandatory consumer standards. Please contact us promptly with your order number and, where useful, clear photographs.

Before Returning Anything

Contact us before sending an item back. We will confirm eligibility, instructions and the appropriate return address for your order.

11 · WARRANTY & AFTERCARE

Our 1-Year Warranty

Efi & Co provides a 1-year warranty for qualifying manufacturing and workmanship issues, subject to the conditions described on our Warranty page. This warranty is in addition to mandatory consumer rights that may apply.

Normal wear, accidental damage, improper care, impacts, loss, theft, unauthorised alteration and other circumstances may fall outside the warranty. If a stone becomes loose or a setting appears damaged, stop wearing the piece and contact us so it can be assessed.

12 · GIFT CARDS

Digital Gift Cards

Efi & Co gift cards are digital and are processed through Shopify's gift-card functionality. The recipient receives a unique code that can be entered at checkout.

Where permitted by the gift-card configuration, any eligible unused balance remains on the gift card for a future purchase. Gift cards are not redeemable for cash except where required by law. Any conditions displayed on the gift-card page at the time of purchase also form part of the applicable terms.

13 · PROMOTIONS

Discount Codes & Special Offers

Promotions may have separate conditions, including expiry dates, eligible products, minimum spend, customer limits or exclusions. Unless expressly stated otherwise, offers cannot be combined and have no cash value.

We may correct, suspend or withdraw a promotion where reasonably necessary because of an error, misuse, fraud or technical issue, subject to applicable consumer law and orders already validly accepted.

14 · INTELLECTUAL PROPERTY

Our Designs, Images & Content

Unless otherwise stated, the Efi & Co website, branding, text, product photography, illustrations, videos, graphics, jewelry designs, CAD presentations and other content are owned by or licensed to Efi & Co and are protected by applicable intellectual-property laws.

You may use the website for personal shopping and information. You may not reproduce, commercially exploit, distribute, scrape, copy or adapt our content or designs for commercial use without permission, except where the law expressly permits it.

15 · THIRD-PARTY SERVICES

Shopify, Payments, Couriers & External Services

Our store uses third-party services including Shopify, payment providers, couriers and other service providers. Their separate terms or privacy practices may apply when you use their services or follow external links.

We are not responsible for third-party websites or services we do not own or control, except to the extent that applicable law makes us responsible.

16 · LIABILITY

Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful, or removes mandatory rights available to consumers.

To the extent permitted by law, we are not responsible for losses caused by misuse, unauthorised alteration, failure to follow reasonable care instructions, or events outside our reasonable control.

Where you purchase as a consumer, we do not seek to exclude responsibility for losses that applicable consumer law requires us to bear.

17 · EVENTS OUTSIDE OUR CONTROL

Unexpected Delays

Production or delivery can occasionally be affected by circumstances outside our reasonable control, including severe weather, natural disasters, government action, customs disruption, transport interruption, industrial action, major supplier disruption or similar events.

If such an event materially affects your order, we will take reasonable steps to communicate with you and resolve the order in accordance with applicable law.

18 · GOVERNING LAW & DISPUTES

Applicable Law

The law governing your purchase may depend on the Efi & Co entity that contracts with you and any mandatory consumer law that applies where you live.

Where ECOPHILIA LTD is the contracting seller, these Terms and the contract are governed by the laws of England and Wales, subject to mandatory consumer protections that apply to you. Where ECOPHILIA COMPANY LIMITED is the contracting seller, these Terms and the contract are governed by the laws of Hong Kong, again subject to mandatory consumer protections that cannot lawfully be excluded.

Nothing in this section prevents a consumer from using any court or dispute-resolution procedure that mandatory law makes available in their jurisdiction.

Resolving a Problem

Please contact us first. We aim to review genuine order, delivery, product or service concerns carefully and work toward an appropriate resolution.

19 · CHANGES TO THESE TERMS

Updates

We may update these Terms from time to time to reflect changes to our business, products, services, technology or legal requirements.

The Terms that generally apply to an order are those in effect when the contract for that order was formed, unless a later change must apply by law.