Orders & Delivery
Questions about an existing order, dispatch, delivery or tracking? Include your order number so we can help more quickly.
GET IN TOUCH
Contact Us
Whether you have a question about a diamond, an existing order, a custom design or anything else, send us a message and our team will be happy to help.
HOW CAN WE HELP?
Start With the Right Team
Diamonds & Rings
Need help comparing diamonds, choosing proportions or selecting the right setting? Send us the details you're considering.
Custom Jewelry
Have a reference, sketch or idea of your own? Tell us what you have in mind and we'll guide you through the next step.
Showroom & Trade
Contact us about showroom appointments, sourcing requests, wholesale enquiries or ongoing jewelry production.
PREFER EMAIL?
We're Here to Help
You can also contact our team directly by email. For an existing order, please include your order number in the subject line.
CONTACT FAQ
Before You Send
What should I include for an existing order?
Please include your order number, the name used at checkout and
a short description of what you need help with.
Can I send a custom jewelry idea?
Yes. Use the form above to tell us about the design. If you have
reference images or sketches, mention this in your message and
our team can advise you on the best way to send them.
Can I ask for help choosing a diamond?
Yes. Tell us your preferred shape, approximate size, budget and
any specifications you're considering so we can give you more
relevant guidance.
Can I contact you about a showroom appointment?
Yes. Select “Showroom appointment” in the form and tell us your
preferred date and what you would like to view.
CERTIFIED DIAMONDS
FREE WORLDWIDE EXPRESS SHIPPING
WARRANTY INCLUDED
FREE CUSTOMISATION
TRANSPARENT PRICING